Refund & Cancellation Policy

How cancellation and refund requests work at CWhereUCheaper.

Pro billing

Secure Payfast checkout is available only while every payment-readiness control passes. Monthly Pro recurs monthly until cancelled; Annual Pro requires explicit yearly reaffirmation before another annual payment.

Existing subscriptions

Existing Plus and Pro account state is preserved. Paid entitlement changes only from authoritative provider evidence or an authorised support action.

Seller and tax disclosure

Legal service operator: CWHEREUCHEAPER.

Payment, cancellation and customer-support contact: support@cwhereucheaper.co.za.

VAT status: registered. Displayed customer prices are the complete totals payable and include VAT where applicable.

How to cancel

You can submit a cancellation request from Pro Value or contact support.

We record the request and verify it against the payment-provider record before confirming when cancellation takes effect, when paid access ends and whether another payment is scheduled.

Cooling-off and other rights

Applicable South African cancellation or cooling-off rights can depend on the transaction and when service starts. Immediate activation records the customer's express request to start service immediately.

Nothing in this policy limits a right that cannot lawfully be limited.

Refund requests

Submitting a refund request does not determine the outcome. It is assessed using the verified payment, service period, applicable policy and applicable law.

An approved refund is reconciled through the payment provider. CWhereUCheaper does not store full card details.

Failed payments and ending Pro

A failed, declined or unverified payment does not grant Pro access.

When paid access ends, Free entitlements apply. Saved baskets, watches, Savings Proof and account history are not deleted solely because paid access ended.

Policy version and support

Effective date: 4 September 2026. Refund policy version: za-2026-09-04-payfast-v3.

Email: support@cwhereucheaper.co.za